Bug 8647

Summary: In the create ticket form, the contact number will not be validated
Product: Social Media Integration Reporter: Adheesha Wanigasekara <adeesha.w>
Component: WebAssignee: Shehani <shehani.d>
Status: CONFIRMED ---    
Severity: major CC: shehani.d
Priority: Normal    
Version: V1.01   
Hardware: PC   
OS: Windows   
URL: http://178.128.92.244:8991/AFFINITI_CRM_WEB/home

Description Adheesha Wanigasekara 2022-10-24 10:56:00 +0530 
Test Step >>>

01. log in to the system using valid credentials
02. select a user who entered the contact number in the nine number format (ex.767558308 / 715558308 )
03. click on "create ticket" icon

Actual result

* The contact number is a "nine number" format, it is not allowed to "SAVE CHANGES"

Expected result

*Since the chat bot can provide the "nine number" format, is should be possible  to provide it in the "create ticket" form as well