Bug 8693 - When user tries to create a ticket from Facebook created contact, it doesn't allow users to enter numeric characters as name
Summary: When user tries to create a ticket from Facebook created contact, it doesn't ...
Status: CONFIRMED
Alias: None
Product: Affiniti CRM
Classification: Unclassified
Component: Ticket (show other bugs)
Version: unspecified
Hardware: PC Windows
: High critical
Assignee: Randika Perera
URL:
Depends on:
Blocks:
 
Reported: 2022-10-28 14:06 +0530 by Shehani
Modified: 2022-10-28 14:06 +0530 (History)
0 users

See Also:

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When user tries to create a ticket from Facebook created contact, it doesn't allow users to enter numeric characters as name (49.71 KB, image/png)
2022-10-28 14:06 +0530, Shehani 		Details
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Description Shehani 2022-10-28 14:06:15 +0530 
Created attachment 7406 [details]
When user tries to create a ticket from Facebook created contact, it doesn't allow users to enter numeric characters as name

Description: When user tries to create a ticket from Facebook created contact, it doesn't allow users to enter numeric characters as name

Repo steps: 
1. navigate to Affiniti Facebook page
2. click on message 
3. click on get started and start a conversation
4. select "what we offer" option
5. select one of Affiniti products
6. book a demo by giving numeric characters as the name. (ex: 99x, 21st Century Fox)
7. navigate to Affiniti CRM
8. create a ticket for the same contact created with numeric characters

Expected result: CRM should allow user to create the ticket
Actual result: CRM doesn't allow user to create the ticket, gives an error message by saying numeric characters are not allowed as the name. 
(Please see the below attachment)