Bug 8078

Summary: Ticket Update issue
Product: Singer CRM Mobile App Reporter: Malinda Rukshan <malinda.r>
Component: TicketsAssignee: Oshada Dissanayake <oshada.d>
Status: CONFIRMED ---    
Severity: major CC: vishwa
Priority: Highest    
Version: V1.16   
Hardware: Mobile   
OS: Android   
Attachments: When updating ticket, Status needs to change

Description Malinda Rukshan 2022-07-28 16:54:29 +0530 
Created attachment 7109 [details]
When updating ticket, Status needs to change

1 - Log in to app using valid credentials.
2 - Navigate to Ticket view page.
3 - Click "Update Ticket" button.

Expected Results - 
>> "Status" dropdown's default value needs to change as "SELECT".
>> "Status" dropdown is a required field and when updating a ticket, Hide "OPEN" 
   status from the dropdown.

Current Results -
>> Status dropdown default value remains as "OPEN".
>> If the ticket updated many times, Ticket view page in website displaying ticket 
   status as "OPEN" repeatedly . Check uploaded screenshot