Bug 8078 - Ticket Update issue
Summary: Ticket Update issue
Status: CONFIRMED
Alias: None
Product: Singer CRM Mobile App
Classification: Unclassified
Component: Tickets (show other bugs)
Version: V1.16
Hardware: Mobile Android
: Highest major
Assignee: Oshada Dissanayake
URL:
Depends on:
Blocks:
 
Reported: 2022-07-28 16:54 +0530 by Malinda Rukshan
Modified: 2022-07-28 16:54 +0530 (History)
1 user (show)

See Also:

Attachments
When updating ticket, Status needs to change (130.33 KB, image/jpeg)
2022-07-28 16:54 +0530, Malinda Rukshan 		Details
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Description Malinda Rukshan 2022-07-28 16:54:29 +0530 
Created attachment 7109 [details]
When updating ticket, Status needs to change

1 - Log in to app using valid credentials.
2 - Navigate to Ticket view page.
3 - Click "Update Ticket" button.

Expected Results - 
>> "Status" dropdown's default value needs to change as "SELECT".
>> "Status" dropdown is a required field and when updating a ticket, Hide "OPEN" 
   status from the dropdown.

Current Results -
>> Status dropdown default value remains as "OPEN".
>> If the ticket updated many times, Ticket view page in website displaying ticket 
   status as "OPEN" repeatedly . Check uploaded screenshot