Bug 4411 - Service agreement duration + 1 ticket created for tickets with 'Odd tickets'
Summary: Service agreement duration + 1 ticket created for tickets with 'Odd tickets'
Status: CONFIRMED
Alias: None
Product: Lankashakthi CRM
Classification: Unclassified
Component: Ticket Service (show other bugs)
Version: V1.0.13
Hardware: PC Windows
: Lowest normal
Assignee: Dimagi Abeysooriya
URL:
Depends on:
Blocks:
 
Reported: 2021-08-09 17:56 +0530 by Manoj Kularathna
Modified: 2021-08-09 17:56 +0530 (History)
0 users

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6years (141.11 KB, image/jpeg)
2021-08-09 17:56 +0530, Manoj Kularathna 		Details
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Description Manoj Kularathna 2021-08-09 17:56:11 +0530 
Created attachment 4114 [details]
6years

Following test data created for 3 tickets (4th ticket removed), and 6 years as Service agreement duration, and frequency as set as 2.

For the above project Service agreement duration total of 12 tickets should be created (6*2). The project has 13 tickets total.




My own viewpoint: After 11 tickets, service creating 2 tickets, not concerning total number, therefore project assigned with 13 tickets.